Improve Communication – The Best Way to Increase Morale and Engagement

The best and most effective way to increase employee morale and engagement is to improve communication. this Accountemps survey of 300 HR Managers, the number one cause of poor morale is a breakdown of communication.  “Lack of honest, open communication” comes in as the number one response at 33% with “micromanaging employees” coming in second at 18%.

According to the survey:

“Managers can be doing everything right, but if they’re not including employees in the information loop, staff engagement could suffer,” said Max Messmer, chairman of Accountemps and author of Human Resources Kit For Dummies®, 3rd Edition (John Wiley & Sons, Inc.). “To improve communication, keep team members apprised of company goals and performance, and encourage them to ask questions and offer feedback.” Messmer added, “Fortunately, morale problems can often be addressed relatively easily. Improving workplace communication is one of the most effective — and one of the least costly — ways to combat the problem of a disengaged workforce.”

Based on my own experience, I can say that Mr. Messmer is spot on.  I have worked for organizations both excellent and terrible in their communication.  It was fun and exciting working for an organization that openly shared and communicated.  On the other hand, it was frustrating and depressing working for an organization that kept everything “secret”.

As a General Manager, I worked hard communicating to my team – and it is hard work where many managers fail – as evidenced by the above mentioned survey.  I led operations of over 100 employees to multiple performance awards and attribute much of that success to regularly and consistently communicating our strategies and progress to the team.  They bought into and, as a result, were fully aligned towards executing the strategies and took each of my operations to the highest award in the company, Store of the Year.  That award is very difficult to earn and to do it twice in two separate locations is nearly impossible.  It could not have been done with open, honest, and consistent communication.

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